Privacy policy

Last updated: 17/08/2024

Privacy Policy for Users:

We, the Tawato team, place great importance on the privacy of our users. This privacy policy explains how we collect, use, disclose, and protect the personal information you provide when using our delivery application.

Collection and Use of Information:

When you use our app, we may collect certain personal information about you, such as your name, email address, phone number, delivery address, and preferences. We use this information to provide our delivery services, process your orders, contact you if needed, and improve our app.

Disclosure of Information:

We do not sell, rent, or share your personal information with third parties, except in the following cases:

When necessary to provide our delivery services, such as transmitting your information to our delivery partners to complete your order delivery.
When required by law or as part of legal proceedings.
When you have given your consent to share your information with third parties.

Information Security:

We take appropriate security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, please note that no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

Account and Personal Data Deletion:

If you wish to delete your account or personal data from our system, please follow these steps:

Account Deletion: Log in to your user account, go to your account profile, and find the option to edit the profile. Follow the instructions to permanently delete your account.
Data Deletion Request: If you encounter difficulties deleting your account or have questions regarding the deletion of your personal data, please contact us at contact@tawato.com. We will handle your request promptly.
Data Retention Period: After deleting your account, we may retain certain data to comply with legal obligations or for legitimate business purposes. This data will be anonymized and will no longer be associated with your account.

Changes to Privacy Policy:

We reserve the right to modify this privacy policy at any time. Any changes will be posted on our app and will take effect upon publication. We encourage you to regularly review our privacy policy to stay informed of any changes.

Contact Us:

If you have any questions or concerns about our privacy policy, please contact us at: contact@tawato.com.

Thank you for using our app and for trusting our commitment to protecting your privacy.

Privacy Policy for Delivery Personnel:

Our delivery app is dedicated to protecting the privacy of delivery personnel using our platform. This privacy policy aims to inform you about the data we collect, how we use it, and why we share it, if applicable.

Information Collected:

Registration Information: When you register as a delivery personnel on our platform, we collect personal information such as your name, address, phone number, email address, payment information, and identification documents.
Usage Data: We collect information regarding your activities on the app, including delivery orders completed, routes taken, ratings and feedback received from customers.
Background Data: To track delivery routes and optimize services for delivery personnel, our app collects location data to allow position retrieval when your status is online, even when the app is closed or not in use.

Use of Information:

Service Provision: We use your information to enable you to access and use our delivery platform, process orders, communicate with you, and track deliveries.
Service Improvement: We may use your data to improve our services, optimize delivery routes, and provide effective customer support.

Information Sharing:

We do not share your personal information with third parties except in the following cases:

When necessary for order delivery.
To comply with the law, protect our rights, or enforce our terms of use.

Security:

We take appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.

Consent:

By using our platform as a delivery personnel, you consent to our collection and use of your information in accordance with this privacy policy.

Privacy Policy Updates:

We reserve the right to update this privacy policy. We will inform you of significant changes through our app or other appropriate means.

For any questions or concerns about our privacy policy, please contact us at support@tawato.com.

Privacy Policy for Partners:

Our partner-dedicated app is committed to protecting the privacy of professional data. This privacy policy explains what data we collect, how we use it, and why we share it, if applicable.